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WashBox - 2 hour Management Simulation

WashBox - 2 hour Management Simulation

Designed to assess management skills against the MSC competency set, this is a 2 hour PC based simulation set around a virtual manufacturing company based "somewhere in the Midlands". The aim of this programme was to present, as far as possible, a realistic scenario for a General Manager.

The simulation includes, emails, mail, voicemail, 60 day diary, Power Point templates and extensive company information. Some of the items which are included in the latter are: Company report, financial data, standard times, policies, employee handbook, product details, specifications, personnel profiles and much more. All dates are set from time of use.

A Review programme enables a report to be generated. The package includes a 126 page user Manual and the programme also has on-line help.

The programme licence covers unrestricted single company use with an annual update available after the first 12 months. The programme comes with 20 user briefing bookets. Additional booklets are available separately.

Training can be given for all purchasers on an expense plus basis.

The simulation can be used by Trainers, Assessors, Colleges and Universities.

Works with Windows XP, Vista and Windows 7

You can view the complete programe by requesting a web based demonstration. You will need a broadband connection and a phone for this. Please ring to arrange time for this: Tel - 01953 883 953

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395.00

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Complete Courses

The Training Store |  Complete Courses

Project Management - 1 day

Project Management - 1 day

Overall Objectives:
To improve the ability of people to Manage Projects in companies or organisations of any size. Many people are given key projects to manage without any guidance, with a risk that the desired outcome may not be successful.



Course Objectives

Ø Define Project Management

Ø Explain the stages involved

Ø Identify stakeholders and their needs

Ø Use a range of tools and techniques to assist the management of projects

Ø Identify potential barriers and ways of overcoming them

Features:
Dual screen option - slides only on projector screen
Preview screen for Trainer- to view course on single screen
Full course programme with Trainer's note and timings on scrolling panel. Also includes activation links for all slides including exercises.
Instant access panel for all slides
On-screen timer for exercises
Automatic scrolling of course programme with variable rate control

Courses can be modified to suit Trainer's needs if required. There would be a modest charge for this service.



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Behavioural Workplace Coaching - 1 Day

Behavioural Workplace Coaching - 1 Day


Price: 19.50

Quantity:

Overall Objectives:
Coaching can be one of the most effective ways of improving company performance. It happens in real time, involving real situations. It is ongoing and extremely costs little. Overt the last 15 years, this approach has come to the fore as means of developing others.

However, it is not necessarily a natural skill, so this course aims to help anyone who believes that this approach is right for them.

Course Objectives
- Explain what is meant by Behavioural Workplace Coaching
- Give examples of factors that contribute to successful coaching
- List the stages for effective workplace coaching
- List areas to be addressed in the initial sessions
- Use questioning, listening and summarising skills to support a coaching session
- Give praise and development feedback following feedback guidelines

Content
What exactly is Coaching?
A model for behavioural workplace coaching
Benefits of one to one coaching
Using Questions effectively
Developing listening skills
Giving feedback

Slides and Exercises
20 Slides - All accessible from Trainer's screen.
8 Exercises - with on-screen instructions

Features:
Dual screen option - slides only on projector screen
Preview screen for Trainer- to view course on single screen
Full course programme with Trainer's note and timings on scrolling panel. Also includes activation links for all slides including exercises.
Instant access panel for all slides
On-screen timer for exercises
Automatic scrolling of course programme with variable rate control

Courses can be modified to suit Trainer's needs if required. There would be a modest charge for this service.


Works with Windows XP, Vista and Windows 7

Behavioural Workplace Coaching - Download

Behavioural Workplace Coaching - Download


Price: 10.95

Quantity:

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Handling Complaints Effectively - 1/2 Day

Handling Complaints Effectively - 1/2 Day


Price: 12.95

Quantity:

Handling Complaints Effectively is a key part of successful customer care, as well as being a powerful way of retaining customers and even building customer loyalty.

The price of getting it wrong is high, with disgruntled customers telling everyone they meet of the bad experience they had when dealing with your organisation.

Objectives

Explain key reasons why customers complain.

Give examples of the benefits of good complaint handling.

Explain ways in which you can handle complaints more effectively.

Give examples of how to positively handle a range of situations that can arise when customers complain.

Features:
Dual screen option - slides only on projector screen
Preview screen for Trainer- to view course on single screen
Full course programme with Trainer's note and timings on scrolling panel. Also includes activation links for all slides including exercises.
Instant access panel for all slides
On-screen timer for exercises
Automatic scrolling of course programme with variable rate control

Courses can be modified to suit Trainer's needs if required. There would be a modest charge for this service.


Works with Windows XP, Vista and Windows 7

Handling Complaints Effectively - Download

Handling Complaints Effectively - Download


Price: 4.95

Quantity:

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Effective Telephone Skills - 1 day

Effective Telephone Skills - 1 day


Price: 25.00

Quantity:

This 1 day course serves as an introduction to Telephone skills.

The course covers:

The Handshake,
Voice control
Call actions,
Hold, Transfer,
Not available,
Taking messages,
Barrier duty

How to handle:

Abusive callers Complaints, Upset callers, Upward referral

24 sound clips

29 Slides

Features:
Dual screen option - slides only on projector screen
Preview screen for Trainer- to view course on single screen
Full course programme with Trainer's note and timings on scrolling panel. Also includes activation links for all slides including exercises.
Instant access panel for all slides
On-screen timer for exercises
Automatic scrolling of course programme with variable rate control

Courses can be modified to suit Trainer's needs if required. There would be a modest charge for this service.


Works with Windows XP, Vista and Windows 7

Efffective Telephone Skills - Download

Efffective Telephone Skills - Download


Price: 8.95

Quantity:

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Managing Others Effectively - 3 Days

Managing Others Effectively - 3 Days


Price: 35.00

Quantity:

Overall Objectives:
To increase the awareness and skill levels of first line Managers, Supervisors or Team leaders.

Day 1

Identify the different aspects of a manager's role
Explain the difference between ‘task needs' and ‘people needs'
Give examples of choices managers have, boundaries to work within and outputs to achieve
Make plans taking into account short and long term, proactive and reactive approaches
Set SMART objectives

Day 2

Give a wide range of examples of what they need to know about those they manage
Identify examples of training needs
Select ways forward from a range of learning solutions
Explain the range of contributions people make to a team or group at work

Day 3

Explain the key issues, main activities, relevant policies and procedures in relation to:
Replacing someone who is leaving
Selecting someone for a job
Induction
Motivating others
Managing performance, including poor performance

Features:
Dual screen option - slides only on projector screen
Preview screen for Trainer- to view course on single screen
Full course programme with Trainer's note and timings on scrolling panel. Also includes activation links for all slides including exercises.
Instant access panel for all slides
On-screen timer for exercises
Automatic scrolling of course programme with variable rate control

Courses can be modified to suit Trainer's needs if required. There would be a modest charge for this service.


Works with Windows XP, Vista and Windows 7

Managing Others Effectively - Download

Managing Others Effectively - Download


Price: 18.95

Quantity:

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Managing Time - 1 Day

Managing Time - 1 Day


Price: 19.50

Quantity:

Overall Objectives
People at work have always had issues with managing time.

In the last 15 years, the rise of the email demanding short cycle replies and the mobile phone wiping out private space, have made this aspect of working life even harder to manage. This course aims to help people survive the demands made on this most precious and unrepeatable aspect of work - Time!

Course Objectives
- Explain how time management can be of importance or value
- List potential ‘time stealers' and ways of handling them
- Recognise natural preferences and identify the impact these have on time management
- Identify ways of forward planning and monitoring achievement
- Follow a system for prioritising
- Evaluate the appropriateness of short cuts that might help save time
- Identify options for handling more than can be achieved in the time available

Content
- The benefits of good time management
- Recognising time stealers
- Factor that influence how we view time
- Forward planning by setting goals
- Analysing workplace objectives
- How to handle more than can be achieved in the time available
- How to say No.

Slides: 12 - All accessible from Trainer's screen.
Exercises: 6 - with on-screen instructions

Features:
Dual screen option - slides only on projector screen
Preview screen for Trainer- to view course on single screen
Full course programme with Trainer's note and timings on scrolling panel. Also includes activation links for all slides including exercises.
Instant access panel for all slides
On-screen timer for exercises
Automatic scrolling of course programme with variable rate control

Courses can be modified to suit Trainer's needs if required. There would be a modest charge for this service.


Works with Windows XP, Vista and Windows 7

Managing Time - Download

Managing Time - Download


Price: 15.00

Quantity:

Download Here.

The Training Store |  Complete Courses

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