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WashBox - 2 hour Management Simulation

WashBox - 2 hour Management Simulation

Designed to assess management skills against the MSC competency set, this is a 2 hour PC based simulation set around a virtual manufacturing company based "somewhere in the Midlands". The aim of this programme was to present, as far as possible, a realistic scenario for a General Manager.

The simulation includes, emails, mail, voicemail, 60 day diary, Power Point templates and extensive company information. Some of the items which are included in the latter are: Company report, financial data, standard times, policies, employee handbook, product details, specifications, personnel profiles and much more. All dates are set from time of use.

A Review programme enables a report to be generated. The package includes a 126 page user Manual and the programme also has on-line help.

The programme licence covers unrestricted single company use with an annual update available after the first 12 months. The programme comes with 20 user briefing bookets. Additional booklets are available separately.

Training can be given for all purchasers on an expense plus basis.

The simulation can be used by Trainers, Assessors, Colleges and Universities.

Works with Windows XP, Vista and Windows 7

You can view the complete programe by requesting a web based demonstration. You will need a broadband connection and a phone for this. Please ring to arrange time for this: Tel - 01953 883 953

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395.00

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Telephone Skills

The Training Store |  Telephone Skills

Phone Master - CD

Phone Master - CD


Price: 9.95

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This is audio material which will work on your laptop. The programme features easy-to use navigation and is designed to work with your material. However if you need a structred course you should look at our 1 day course - Effective Telephone skills

Although this is only audio material, you can use this as a role play with the brief that trainees respond to the phone clips immediately. In addittion you also have a choice of 4 voices for each section at the click of a button.



Phone Master covers the following situations: :

The Handshake

Call Actions :
- Hold
- Transfer
- Taking messages
- Person not available
- Reference material
- Getting caller demographics


Barrier Staff :
- The learner as a barrier
- Getting through barriers
- Voicemail

Incoming calls :
- Caller enquiries
- Caller requests
- Callers giving information

Caller Complaints :
- Dealing with abusive callers
- Dealing with upset callers
- Dealing with demands for upward referral
- Gathering information
- Reaching agreement

Making outgoing calls :
- Marketing by telephone
-Getting appointments

Bad examples!


PC/Laptop requirements are:

Windows XP or Vista. Note that the screen size is 800 x 600 but this does not have to be altered for the programme to work. The material will work straight off the CD but you have the option of installing it as well.

A Trainer's manual is included.

More about Phone Master

The Training Store |  Telephone Skills

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