Behaviours are simply those things that people do that are Observable! This can be body language and speech. These normally match each other. If they don't, we can only guess the causes - bad acting perhaps?

However, in training or assesment situations we are only conerned in what we can see and how other people react to this.

Behaviours can be positive or negative, depending upon the situation. For example, silence is a real positive in a serious counselling situation, but a negative in a team in a problem solving mode.

We have not supplied any behaviour sets with Team Watcher on the basis that you will want to supply your own.

Here are some typical behaviours:

• Giving Information
• Requesting information
• Proposing
• Supporting
• Building
• Summarising
• Paraphrasing
• Bringing in
• Shutting out
• Multispeaking
• Disagreeing
• Attacking
• Probing*
• Open Question*
• Closed Question*
• Closing*
  

* Applicable in a sales situation.

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